Description
Everyone have phone and email to connect and get information they require in order to give customers branded live chat experience to get answers for their queries on the go. Sales Force Live Agent, a highly customizable web chat tool that connects customers to the best-fit agent for their questions. Agents handle chats right in the console alongside their other work, and customers request chats with a chat button that you place into your website. Don’t worry, you don’t have to understand code. Salesforce does the heavy lifting, so all you have to do is copy and paste!
Pre-requisites/Implementation Technologies
| Pre-requisites |
|---|
| 1 . Sales Force Live Agent |
| Technologies |
|---|
| 1 . Sales Force |
Note: One kit will be provided per team for practice.
Project Development Lifecycle
| Day | Action plan | Detailed Plan |
|---|---|---|
| Day 1 | Project Analysis | Project development life cycle Project Requirements |
| Day 2 | Project Environment setup | Create an org for development Turn on Live Agent Create the necessary Live Agent Objects |
| Day 3 | Users & Skills | Create Users Create Skills Live Agent Configuration |
| Day 4 | Build your Branding, Button & Deployment | Create Site Develop static resources Create chat buttom Make deployment |
| Day 5 | Console & Live Agent | Create App with console Add tabs for navigation Arrange Primary and sub tabs Include Live Agent in this app |
| Day 6 | Test Chat | Develop Visual Force page with chat button Open your app and change status to online Test the app Documenting the project |
Team Size and Price
| Team Size | Price for Team |
|---|---|
| 4 | 4000 |
Note: A team can have maximum of 4 members.